#Update fitbit connect how to
For instructions on how to add a network, see How do I connect my Fitbit watch to Wi-Fi? Make sure your watch is connected to the Wi-Fi network you want to use.
#Update fitbit connect update
For Sense 2, Versa Lite Edition, and Versa 4, see Update Failed over Bluetooth. If you have trouble updating your watch over Wi-Fi, try these steps to resolve the problem. For more information, see How do I change the clock face on my Fitbit device? Update Failed over Wi-Fi If you see a clock error message on your watch's screen after the update, choose a clock face in the Fitbit app to resolve the problem. To check the battery level, tap the screen or press any button while the watch is charging. Wait until the battery is at least 50% charged to start the update and keep your watch plugged into the charger. If your watch isn't sufficiently charged before starting the update, you may see this image on your screen or a low battery message in the Fitbit app: If the firmware update fails, you may see this image on your watch's screen:įollow the troubleshooting steps below based on your issue to resolve the problem. Keep your Fitbit device close to your phone or tablet to complete the update. If your firmware is version 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update. Note that firmware updates for Fitbit Versa Lite Edition can take an hour or more if you perform a factory reset before you begin the update. Make sure your watch is in range of your home or work Wi-Fi network during the update, or connected to your nearby phone for Fitbit Sense 2, Fitbit Versa Lite Edition, and Fitbit Versa 4.
#Update fitbit connect Bluetooth
If the reset process doesn't solve the problem, please contact Customer Support.įor best results, remove other Fitbit watches and trackers from your phone's Bluetooth settings.īefore you begin the firmware update, plug your watch into the charger.For these reasons its the troubleshoot of last resort but only take a few minutes. It also requires setting up the tracker again after the reset. Unlike Step 1 when you restarted your tracker, a factory reset actually deletes your settings and recent data. Follow the factory reset instructions in How do I restart my Fitbit device?.If the update doesn't finish move on to the next step. A firmware update will start and last up to 10 minutes. When you get to the app screen called Final Setup, tap Update Now.(For instructions see How do I set up my Fitbit device?) From the Today tab in the Fitbit app, tap your profile picture Set Up a Device and follow the instructions.Now add your tracker back to your Fitbit account as if you're setting it up for the first time:.If you use, click the gear icon in the top right Settings Devices Charge HR Remove this Charge HR from your account.If you use the Fitbit app, tap the Today tab your profile picture Charge HR Remove This Charge HR.Next, temporarily remove your tracker from your Fitbit account:.Tap Charge HR and choose Forget or Forget This Device.You'll see a list of any devices connected using Bluetooth.
On iOS devices for example this can be found in the Settings app on the Bluetooth screen. If you sync your tracker with a Fitbit app, remove the Bluetooth connection on your device.Turn your tracker off and back on using the instructions in How do I restart my Fitbit device?.With your charged tracker nearby follow these steps: Likewise if you see a temperature screen, try the firmware update again when Blaze has cooled off or warmed up. If you see the critically low battery screen when attempting a firmware update, charge your Blaze and try the update again. (If you see "/setup" follow the instructions in How do I set up my Fitbit device?) If the update doesn't work, restart your tracker and try again. In this case tap a screen or press a button to return to the clock and try the update again. If the update fails and you see this image, you'll be unable to use the tracker until the error condition is resolved: For assistance, please contact Customer Support.Note that if you get notifications from your phone on your tracker, before you can use a different device or computer you need to turn off Bluetooth on your phone. If it doesn't work, on a different mobile device or computer (if available) log into your Fitbit account and try updating your firmware. Turn your tracker off and on again using the instructions in How do I restart my Fitbit device?.If the connection between your tracker and mobile device is interrupted during the update, you may see this image: If you can't update your tracker, try the instructions below.
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